Pelco Home Security System PMC14EX User Manual

®
PMC14E Series High-Resolution  
14-Inch Color Monitors  
Installation/Operation Manual  
C929M-B (2/97)  
Pelco • 3500 Pelco Way, Clovis, CA 93612-5699 • USA • (800) 289-9100 or (1-559) 292-1981  
FAX (800) 289-9150 or (1-559) 292-3827  
International customers call 1-559-292-1981 or FAX 1-559-348-1120  
 
1.0 GENERAL  
1.1 IMPORTANT SAFEGUARDS AND WARNINGS  
Prior to installation and use of this product, the following WARNINGS should be  
observed.  
1. Installation and servicing should only be done by Qualified Service Personnel  
and conform to all Local codes.  
2. Unless the unit is specifically marked as a NEMA Type 3, 3R, 3S, 4, 4X ,6 or  
6P enclosure, it is designed for Indoor use only and it must not be installed  
where exposed to rain and moisture.  
4. Only use replacement parts recommended by Pelco.  
5. After replacement/repair of this unit’s electrical components, conduct a resis-  
tance measurement between line and exposed parts to verify the exposed  
parts have not been connected to line circuitry.  
The product may bear the following marks:  
This symbol indicates that dangerous voltage constituting a  
risk of electric shock is present within this unit.  
This symbol indicates that there are important operating and  
maintenance instructions in the literature accompanying this  
unit.  
CAUTION:  
RISK OF  
ELECTRIC SHOCK.  
DO NOT OPEN.  
CAUTION:  
TO REDUCE THE RISK OF ELECTRICAL SHOCK,  
DO NOT REMOVE COVER. NO USER-  
SERVICEABLE PARTS INSIDE. REFER SERVICING  
TO QUALIFIED SERVICE PERSONNEL.  
Please thoroughly familiarize yourself with the information  
in this manual prior to installation and operation.  
Pelco Manual C929M-B (2/97)  
1
 
1.1 IMPORTANT SAFEGUARDS  
1. Read Instructions - All the safety and operating instructions should be read  
before the unit is operated.  
2. Retain Instructions - The safety and operating instructions should be retained  
for future reference.  
3. Heed Warnings - All warnings on the unit and in the operating instructions  
should be adhered to.  
4. Follow Instructions - All operating and use instructions should be followed.  
5. Cleaning - Unplug the unit from the outlet before cleaning. Do not use liquid  
cleaners or aerosol cleaners. Use a damp cloth for cleaning.  
6. Attachments - Do not use attachments not recommended by the product manu-  
facturer as they may cause hazards.  
7. Water and Moisture - Do not use this unit near water - for example, near a bath  
tub, wash bowl, kitchen sink, or laundry tub, in a wet basement, near a swim-  
ming pool, in an unprotected outdoor installation, or any area which is classi-  
fied as a wet location.  
8. Accessories - Do not place this unit on an unstable stand, tripod, bracket, or  
mount. The unit may fall, causing serious injury to a person and serious dam-  
age to the unit. Use only with a stand, tripod, bracket, or mount recommended  
by the manufacturer, or sold with the product. Any mounting of the unit should  
follow the manufacturer’s instructions, and should use a mounting accessory  
recommended by the manufacturer.  
An appliance and cart combination should be moved with care. Quick stops,  
excessive force, and uneven surfaces may cause the appliance and cart com-  
bination to overturn.  
9. Ventilation - Openings in the enclosure, if any, are provided for ventilation and  
to ensure reliable operation of the unit and to protect it from overheating. These  
openings must not be blocked or covered. This unit should not be placed in a  
built-in installation unless proper ventilation is provided or the manufacturer's  
instructions have been adhered to.  
10. Power Sources - This unit should be operated only from the type of power  
source indicated on the marking label. If you are not sure of the type of power  
supply you plan to use, consult your appliance dealer or local power company.  
For units intended to operate from battery power, or other sources, refer to the  
operating instructions.  
11. Grounding or Polarization - This unit may be equipped with a polarized alter-  
nating-current line plug (a plug having one blade wider than the other). This  
plug will fit into the power outlet only one way. This is a safety feature. If you are  
unable to insert the plug fully into the outlet, try reversing the plug. If the plug  
should still fail to fit, contact your electrician to replace your obsolete outlet. Do  
not defeat the safety purpose of the polarized plug.  
Alternately, this unit may be equipped with a 3-wire grounding-type plug, a  
plug having a third (grounding) pin. This plug will only fit into a grounding-type  
power outlet. This is a safety feature. If you are unable to insert the plug into  
the outlet, contact your electrician to replace your obsolete outlet. Do not de-  
feat the safety purpose of the grounding-type plug.  
12. Power-Cord Protection - Power supply cords should be routed so that they are  
not likely to be walked on or pinched by items placed upon or against then,  
paying particular attention to cords and plugs, convenience receptacles, and  
the point where they exit from the appliance.  
2
Pelco Manual C929M-B (2/97)  
 
13. Power Lines - An outdoor system should not be located in the vicinity of over-  
head power lines or other electric light or power circuits, or where it can fall  
into such power lines or circuits. When installing an outdoor system, extreme  
care should be taken to keep from touching such power lines or circuits as  
contact with them might be fatal. U.S.A. models only - refer to the National  
Electrical Code Article 820 regarding installation of CATV systems.  
14. Overloading - Do not overload outlets and extension cords as this can result in  
a risk of fire or electric shock.  
15. Object and Liquid Entry - Never push objects of any kind into this unit through  
openings as they may touch dangerous voltage points or short-out parts that  
could result in a fire or electric shock. Never spill liquid of any kind on the unit.  
16. Servicing - Do not attempt to service this unit yourself as opening or removing  
covers may expose you to dangerous voltage or other hazards. Refer all ser-  
vicing to qualified service personnel.  
17. Damage Requiring Service - Unplug the unit from the outlet and refer servic-  
ing to qualified service personnel under the following conditions:  
a. When the power-supply cord or plug is damaged.  
b. If liquid has been spilled, or objects have fallen into the unit.  
c. If the unit has been exposed to rain or water.  
d. If the unit does not operate normally by following the operating instruc-  
tions. Adjust only those controls that are covered by the operating in-  
structions, as an improper adjustment of other controls may result in dam-  
age and will often require extensive work by a qualified technician to  
restore the unit to its normal operation.  
e. If the unit has been dropped or the cabinet has been damaged.  
f.  
When the unit exhibits a distinct change in performance - this indicates a  
need for service.  
18. Replacement Parts - When replacement parts are required, be sure the ser-  
vice technician has used replacement parts specified by the manufacturer or  
have the same characteristics as the original part. Unauthorized substitutions  
may result in fire, electric shock or other hazards.  
19. Safety Check - Upon completion of any service or repairs to this unit, ask the  
service technician to perform safety checks to determine that the unit is in  
proper operating condition.  
20. Coax Grounding - If an outside cable system is connected to the unit, be sure  
the cable system is grounded. U.S.A. models only-Section 810 of the National  
Electrical Code, ANSI/NFPA No.70-1981, provides information with respect to  
proper grounding of the mount and supporting structure, grounding of the coax  
to a discharge unit, size of grounding conductors, location of discharge unit,  
connection to grounding electrodes, and requirements for the grounding elec-  
trode.  
21. Lightning - For added protection of this unit during a lightning storm, or when  
it is left unattended and unused for long periods of time, unplug it from the wall  
outlet and disconnect the cable system. This will prevent damage to the unit  
due to lightning and power-line surges.  
Pelco Manual C929M-B (2/97)  
3
 
2.0 DESCRIPTION  
The PMC14E Series provides 14-inch (36 cm), color, high-resolution monitors.  
Monitor Features  
Two video and audio input channels (one passive) with looping output. Video  
inputs include connectors for either a standard composite video signal or Y/C  
(Super VHS) signal.  
Manual or automatic switching between channels with adjustable dwell time  
Video tape recorder input and output  
High resolution 480 lines  
Comb filter for improved picture quality  
120 VAC or 230 VAC operation  
NTSC or PAL video format  
Controls for contrast, brightness, color, sharpness, tint, dwell time, channel  
selection, volume, and power  
Steel cabinet  
Manufactured in accordance with EMC Directive, 89/336/EEC  
2.1 MODELS  
PMC14E  
14-inch color monitor, 120 VAC, NTSC format  
14-inch color monitor, 230 VAC, PAL format  
PMC14EX  
2.2 OPTIONAL ACCESSORIES  
RMA14E-BK  
Rack-mount kit for mounting one monitor in a 19-inch (48.26 cm)  
wide rack. Black finish.  
RMA14E-GY  
Same as RMA14E-BK except gray.  
IN  
OUT  
75 ohm  
HIGH  
INPUT 2  
OUTPUT  
VTR  
VIDEO  
INPUT 1  
VIDEO  
AUDIO  
VIDEO 2  
VIDEO  
AUDIO  
AUDIO  
AUDIO  
AC INPUT  
INPUT  
OUTPUT  
INPUT  
OUTPUT  
Figure 1. Rear Panel Connectors  
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Pelco Manual C929M-B (2/97)  
 
3.0 INSTALLATION  
3.1 BACK PANEL CONNECTIONS  
Refer to Table A for the type of video coaxial cable to use.  
Refer to Figure 1 for rear panel connections.  
CAUTION: Do not install  
this monitor in an exces-  
sively hot location, or in any  
way obstruct the ventilation  
openings in the cabinet. Pre-  
mature component failure or  
damage to the cabinet may  
result.  
Connect equipment to the monitor as follows. There are several options for inputs 1  
and 2 as shown on this and the following pages. Select the appropriate one.  
Table A. Video Coaxial Cable Wiring Distances  
Cable Type  
Maximum Distance  
RG59  
RG6  
RG11  
750 ft (229 m)  
1,000 ft (305 m)  
1,500 ft (457 m )  
Inputs 1 and 2 (Camera Inputs)  
1. Refer to Figure 2. Connect cameras and audio equipment to the inputs 1 and/  
or 2. Note that each input has two video connectors: a BNC connector for a  
standard composite video signal and a four-pin jack for a Y/C signal input. The  
Y/C input provides luminance (Y) and chrominance (C) signal input from Su-  
per VHS equipment.  
NOTE:Do not connect equipment  
to both the BNC and Y/C connec-  
tors on the same input. If the moni-  
tor senses a signal at both connec-  
tors, the Y/C input will be selected.  
2. Set the 75-ohm/HIGH switch for 75 ohms if you are using Input 1.  
CAMERA ONE  
CAMERA TWO  
SET FOR 75 OHMS  
IN  
OUT  
75 ohm  
HIGH  
INPUT  
2
OUTPUT  
VIDEO  
INPUT  
1
VIDEO  
AUDIO  
VIDEO  
2
VIDEO  
AUDIO  
AUDIO  
AUDIO  
AC INPUT  
INPUT  
OUTPUT  
INPUT  
OUTPUT  
Figure 2. Camera Inputs  
Pelco Manual C929M-B (2/97)  
5
 
Input 1 or 2 (Input from Switcher or Matrix Control System - Video  
Only)  
1. Refer to Figure 3. Connect the video output from the video switcher or matrix  
control equipment to Input 1 or Input 2 on the output monitor.  
2. Set the 75-ohm/HIGH switch for 75 ohms if you are using Input 1.  
OUTPUT MONITOR  
VIDEO SWITCHER  
OR MATRIX  
SET FOR 75 OHMS  
IN  
OUT  
75 ohm  
HIGH  
INPUT  
2
OUTPUT  
VIDEO  
INPUT  
1
VIDEO  
AUDIO  
VIDEO  
2
VIDEO  
AUDIO  
AUDIO  
AUDIO  
AC INPUT  
INPUT  
OUTPUT  
INPUT  
OUTPUT  
Figure 3. Input from Switcher or Matrix Control System  
Input 1 (Dedicated Monitor Application - Video Only with Pan/Tilt/  
Zoom Control)  
Refer to Figure 4. This configuration allows you to use Pelco's Coaxitron® control  
system to operate pan, tilt, and zoom functions The control signals are transmitted  
over the video coax cable.  
1. Connect the video cable from the Coaxitron® receiver to the IN connector of  
Input 1 on the feed monitor. Connect another video cable from the OUT con-  
nector of the feed monitor to the video switcher or matrix control equipment.  
2. Set the 75-ohm/HIGH switch for HIGH.  
VIDEO SWITCHER  
OR MATRIX  
VIDEO INPUT  
SET FOR HIGH  
COAXITRON®  
RECEIVER  
IN  
OUT  
75 ohm  
HIGH  
INPUT  
2
OUTPUT  
VIDEO  
INPUT  
1
VIDEO  
AUDIO  
VIDEO  
2
VIDEO  
AUDIO  
AUDIO  
AUDIO  
AC INPUT  
INPUT  
OUTPUT  
INPUT  
OUTPUT  
VIDEO OUTPUT  
FEED MONITOR  
Figure 4. Dedicated Monitor Application with Pan/Tilt/Zoom Control  
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Pelco Manual C929M-B (2/97)  
 
Input 1 (Dedicated Monitor Application - Video Only, No Camera  
Control)  
1. Refer to Figure 5. Connect the video cable from the camera to the IN connec-  
tor of Input 1 on the feed monitor. Connect another video cable from the OUT  
connector of the feed monitor to the video switcher or matrix control equip-  
ment.  
2. Set the 75-ohm/HIGH switch for HIGH.  
FEED MONITOR  
VIDEO SWITCHER  
OR MATRIX  
VIDEO INPUT  
SET FOR HIGH  
IN  
OUT  
75 ohm  
HIGH  
IUT  
2
OUTPUT  
VIDEO  
INPUT  
1
VIDEO  
AUDIO  
VIDEO  
2
VIDEO  
AUDIO  
AUDIO  
AUDIO  
AC INPUT  
INPUT  
OUTPUT  
INPUT  
OUTPUT  
Figure 5. Dedicated Monitor Application with No Control  
Output Connections  
Refer to Figure 6. To loop the video and audio signals from the monitor to another  
monitor, connect cables from the OUTPUT connectors of the monitor to the INPUT  
1 or INPUT 2 connectors of the next monitor.  
SET FOR 75 OHMS  
SET FOR 75 OHMS  
IN  
OUT  
75 ohm  
HIGH  
IN  
OUT  
75 ohm  
HIGH  
INPUT  
2
OUTPUT  
INPUT  
2
OUTPUT  
VIDEO  
INPUT  
1
VIDEO  
INPUT  
1
VIDEO  
AUDIO  
VIDEO  
2
VIDEO  
VIDEO  
AUDIO  
VIDEO  
2
VIDEO  
AUDIO  
AUDIO  
AUDIO  
AUDIO  
AUDIO  
AUDIO  
AC INPUT  
AC INPUT  
INPUT  
OUTPUT  
INPUT  
OUTPUT  
INPUT  
OUTPUT  
INPUT  
OUTPUT  
Figure 6. Output Connections  
Pelco Manual C929M-B (2/97)  
7
 
VTR Connections  
Refer to Figure 7. Connect the video and audio connections from the monitor to a  
video recorder if desired.  
Power  
Plug the appropriate end of the power cable into theAC INPUT on the monitor. Plug  
the other end into a utility outlet.  
IN  
OUT  
75 ohm  
HIGH  
INPUT  
2
OUTPUT  
VIDEO  
INPUT  
1
VIDEO  
AUDIO  
VIDEO  
2
VIDEO  
AUDIO  
AUDIO  
AUDIO  
AC INPUT  
INPUT  
OUTPUT  
INPUT  
OUTPUT  
VIDEO IN  
VIDEO OUT  
AUDIO IN  
AUDIO OUT  
Figure 7. VTR Connections  
8
Pelco Manual C929M-B (2/97)  
 
3.2 FRONT PANEL CONTROLS  
Refer to Figure 8. Set the controls on the front panel of the monitor as follows:  
1. Set the PAL/NTSC switch for NTSC video format if you have a PMC14E moni-  
tor. Set the switch for PAL video format if you have a PMC14EX monitor.  
2. Set the VTR/VIDEO switch for the signal input that you are using.  
Select VTR if you want to play a VCR that is connected to the VTR termi-  
nals on the back of the monitor.  
Select VIDEO if you want video and audio from equipment that is con-  
nected to inputs 1 and/or 2 on the back of the monitor.  
3. If you selected VTR signal input in step 2, the VIDEO 1/VIDEO 2 and AUTO/  
MANUAL switches are non-functional.  
If you selected VIDEO signal input in step 2, set the AUTO/MANUAL switch to  
MANUAL if you are using only one input (input 1 or input 2). Then set the  
VIDEO 1/VIDEO 2 switch for the input that you are using.  
If you are using inputs 1 and 2, set the AUTO/MANUAL switch to MANUAL if  
you want to switch between the inputs manually using the VIDEO 1/VIDEO 2  
switch.  
If you are using inputs 1 and 2, set the AUTO/MANUAL switch to AUTO if you  
want the monitor to switch back and forth automatically between the two in-  
puts. If you select AUTO, the VIDEO 1/VIDEO 2 switch is non-functional. You  
will set the dwell time for switching between the inputs in step 9.  
4. Turn on the power. The LED next to the power switch will light. After about 10  
seconds, a picture will appear on the monitor.  
5. Adjust the BRIGHTNESS and CONTRAST controls to obtain optimum picture  
quality.  
6. Adjust the COLOR and TINT controls for desired picture color.  
7. Adjust the SHARPNESS control to obtain optimum picture quality.  
8. Adjust the VOLUME control for an appropriate audio volume.  
9. Adjust the TIME control to obtain the desired dwell time for automatically switch-  
ing back and forth between inputs 1 and 2. This function only operates if the  
AUTO/MANUAL switch is in the AUTO position.  
POWER  
AUTO  
VIDEO 1  
VIDEO 2  
VTR  
PAL  
TINT  
COLOR  
BRIGHTNESS  
CONTRAST  
SHARPNESS  
TIME  
VOLUME  
MANUAL  
VIDEO  
NTSC  
Figure 8. Front Panel Controls  
Pelco Manual C929M-B (2/97)  
9
 
4.0 OPERATION  
There are two sources of video and audio input:  
VTR (video tape recorder)  
Video 1 and Video 2  
Only one source can be selected at a time.  
To select the input from a video recorder, set the VTR/VIDEO switch on the front  
panel in the VTR position. In this position, the video and audio signals are sent to  
the monitor and through the OUTPUT connectors to any equipment connected to  
them.  
To select the input from Video 1 and/or Video 2:  
1. Set the VTR/VIDEO switch on the front panel in the VIDEO position.  
2. Set the AUTO/MANUAL switch to MANUAL if you are using only one input  
(input 1 or input 2). Then set the VIDEO 1/VIDEO 2 switch for the input that  
you are using.  
If you are using inputs 1 and 2, set the AUTO/MANUAL switch to MANUAL if  
you want to switch between the inputs manually using the VIDEO 1/VIDEO 2  
switch.  
If you are using inputs 1 and 2, set the AUTO/MANUAL switch to AUTO if you  
want the monitor to switch back and forth automatically between the two in-  
puts. The VIDEO 1/VIDEO 2 switch is non-functional. Adjust the dwell time for  
switching between inputs 1 and 2 with the TIME knob.  
When the VTR/VIDEO switch is in the VIDEO position, the video and audio signals  
are sent to the monitor and through the OUTPUT connectors to any equipment  
connected to them. The signals are also transmitted to the VTR output jacks for  
recording.  
4.1 PASSIVE LOOPING  
If you are using Input 1 and are looping the signal through the IN and OUT connec-  
tors (passive looping) (refer to Figures 4 and 5), the monitor does not have to be  
turned on unless you want to watch the monitor.  
10  
Pelco Manual C929M-B (2/97)  
 
5.0 MAINTENANCE  
To reduce the risk of electric shock, do not remove the cover or back. No user-  
serviceable parts are inside. Refer servicing to qualified personnel.  
Some household aerosol sprays, cleaning agents, solvents, or polishes may dam-  
age the cabinet finish. Clean the cabinet with water and mild soap. Use a soft cloth  
for drying.  
If the quality of the picture on the monitor is poor and cannot be improved, inspect  
all system connections and cable runs.  
Pelco Manual C929M-B (2/97)  
11  
 
6.0 SPECIFICATIONS  
ELECTRICAL  
Input Power  
PMC14E  
PMC14EX  
120 VAC, 60 Hz  
230 VAC, 50 Hz  
Power Consumption  
PMC14E  
PMC14EX  
65 W  
70 W  
System  
PMC14E  
PMC14EX  
NTSC (525 lines, 60 fields per second)  
PAL (625 lines, 50 fields per second)  
Picture Tube:  
14 inches (36 cm) measured diagonally  
Effective Picture Size  
Height:  
8.27 inches (21.0 cm)  
11.0 inches (28.0 cm)  
Width:  
Input Signal:  
Composite video, negative synch  
-Y: 1.0 Vp-p  
-C: 0.286 Vp-p  
Subcarrier Frequency  
Synch Range at Room  
Temperature:  
3.579549 MHz +/-200 Hz  
4.433619 MHz +/-200 Hz  
High Voltage:  
23.5KV +/500V  
Convergence  
At center of  
picture:  
At corners of  
picture:  
Less than 1.0 mm  
Less than 1.4 mm  
Horizontal Resolution  
Center:  
480 lines  
Corners:  
380 lines  
Brightness:  
More than 250 lux in 100% white signal picture at center  
12  
Pelco Manual C929M-B (2/97)  
 
GENERAL  
Dimensions:  
13.8" W x 12.4" H x 14.6" D  
(35 x 31.5 x 37.1 cm)  
Finish:  
Steelcabinetpainteddarkgray. Blackbezelaroundthescreen.  
Operating  
Temperature:  
32° to 104° F (0° to 40° C)  
Humidity:  
0% to 90% (non-condensing)  
Connectors  
Video Input,  
Output:  
BNC  
Y/C Input,  
Output:  
Audio Input,  
Output:  
4-pin mini-Din  
RCA  
VTR Input,  
Output:  
RCA  
Power Cord:  
PMC14E  
PMC14EX  
3-wire power cord with grounded plug  
“Euro” style grounded power cord  
Weight  
Shipping:  
31.74 lbs (14.4 kg)  
Pelco Manual C929M-B (2/97)  
13  
 
7.0 WARRANTY AND RETURN INFORMATION  
WARRANTY  
Pelco will repair or replace, without charge, any merchandise proved defective in material or  
workmanship for a period of one year after the date of shipment.  
Exceptions to this warranty are as noted below:  
Five years on FT/FR8000 Series fiber optic products.  
Three years on Genex® Series products (multiplexers, server, and keyboard).  
Three years on Camclosure® and fixed camera models, except the CC3701H-2, CC3701H-2X,  
CC3751H-2,CC3651H-2X,MC3651H-2,andMC3651H-2Xcameramodels,whichhaveafive-  
year warranty.  
Two years on standard motorized or fixed focal length lenses.  
Two years on Legacy®, CM6700/CM6800/CM9700 Series matrix, and DF5/DF8 Series fixed  
dome products.  
Two years on Spectra®, Esprit®, ExSite, and PS20 scanners, including when used in  
continuous motion applications.  
Two years on Esprit® and WW5700 Series window wiper (excluding wiper blades).  
Eighteen months on DX Series digital video recorders, NVR300 Series network video  
recorders, and EnduraSeries distributed network-based video products.  
One year (except video heads) on video cassette recorders (VCRs). Video heads will be  
covered for a period of six months.  
Sixmonthsonallpanandtilts,scannersorpresetlensesusedincontinuousmotionapplications  
(that is, preset scan, tour and auto scan modes).  
Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment.  
AllgoodsrequiringwarrantyrepairshallbesentfreightprepaidtoPelco,Clovis,California.Repairs  
made necessary by reason of misuse, alteration, normal wear, or accident are not covered under  
this warranty.  
Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the  
specific use or application made of the Products. Pelco’s liability for any claim, whether based on  
breach of contract, negligence, infringement of any rights of any party or product liability, relating  
totheProductsshallnotexceedthepricepaidbytheDealertoPelcoforsuchProducts. Innoevent  
will Pelco be liable for any special, incidental or consequential damages (including loss of use, loss  
of profit and claims of third parties) however caused, whether by the negligence of Pelco or  
otherwise.  
The above warranty provides the Dealer with specific legal rights. The Dealer may also have  
additional rights, which are subject to variation from state to state.  
Ifawarrantyrepairisrequired, theDealermustcontactPelcoat(800) 289-9100or(559)292-1981  
to obtain a Repair Authorization number (RA), and provide the following information:  
1. Model and serial number  
2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice number  
3. Details of the defect or problem  
If there is a dispute regarding the warranty of a product which does not fall under the warranty  
conditions stated above, please include a written explanation with the product when returned.  
Methodofreturnshipmentshallbethesameorequaltothemethodbywhichtheitemwasreceived  
by Pelco.  
RETURNS  
In order to expedite parts returned to the factory for repair or credit, please call the factory at (800)  
289-9100 or (559) 292-1981 to obtain an authorization number (CA number if returned for credit,  
and RA number if returned for repair).  
All merchandise returned for credit may be subject to a 20% restocking and refurbishing charge.  
Goods returned for repair or credit should be clearly identified with the assigned CA or RA number  
and freight should be prepaid. Ship to the appropriate address below.  
If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico, send goods to:  
Service Department  
Pelco  
3500 Pelco Way  
Clovis, CA 93612-5699  
If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico and are instructed  
to return goods to the USA, you may do one of the following:  
If the goods are to be sent by a COURIER SERVICE, send the goods to:  
Pelco  
3500 Pelco Way  
Clovis, CA 93612-5699 USA  
If the goods are to be sent by a FREIGHT FORWARDER, send the goods to:  
Pelco, the Pelco logo, Camclosure, Esprit,  
Genex, Legacy, and Spectra are registered  
trademarks of Pelco.  
Pelco c/o Expeditors  
473 Eccles Avenue  
South San Francisco, CA 94080 USA  
Phone: 650-737-1700  
Fax: 650-737-0933  
Endura and ExSite are trademarks of Pelco.  
© Copyright 1997, Pelco. All rights reserved.  
14  
Pelco Manual C929M-B (2/97)  
 

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